Avaya
3304 · Question #2
What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
The correct answer is C. Basic Call management System (BCMS). See the full explanation below for the reasoning.
Question
What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
Options
- AVvStats
- BService level maximize (SLM)
- CBasic Call management System (BCMS)
- DAutomated Number Identification (ANI)
How the community answered
(35 responses)- A9% (3)
- B3% (1)
- C71% (25)
- D17% (6)
Community Discussion
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