Avaya
3304 · Question #2
3304 Question #2: Real Exam Question with Answer & Explanation
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Question
What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
Options
- AVvStats
- BService level maximize (SLM)
- CBasic Call management System (BCMS)
- DAutomated Number Identification (ANI)
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