Avaya
3304 · Question #68
A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls? What calls center feature can provide this ability? Avaya 3304…
The correct answer is D. Interruptible Aux Work. See the full explanation below for the reasoning.
Question
A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls? What calls center feature can provide this ability? Avaya 3304 Exam
Options
- AMultiple Call Handling (MCH)
- BBest Service Routing (BSR)
- CVuStats
- DInterruptible Aux Work
How the community answered
(16 responses)- A6% (1)
- B13% (2)
- C6% (1)
- D75% (12)
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