Avaya
3304 · Question #18
A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary Interval Report. Which documentation would you reference in order to obtain this information?
The correct answer is A. Avaya Call Management System Supervisor Release 14 Reports. See the full explanation below for the reasoning.
Question
A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary Interval Report. Which documentation would you reference in order to obtain this information?
Options
- AAvaya Call Management System Supervisor Release 14 Reports
- BAvaya CMS Supervisor Release 14 Report Designer
- CAvaya CMS Capacities
- DAvaya Call Management System Release 14 Administration
How the community answered
(30 responses)- A80% (24)
- B3% (1)
- C10% (3)
- D7% (2)
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