Avaya
3304 · Question #21
3304 Question #21: Real Exam Question with Answer & Explanation
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Question
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Options
- AAgents should log in manually to each split.
- BAgents could be logged in to 20 splits maximum.
- CSplits could be measured by Basic Call Management System (BCMS).
- DAfter an ACD-call, an agent will automatically change its state to AUX.
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