Avaya
3304 · Question #21
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
The correct answer is A. Agents should log in manually to each split. C. Splits could be measured by Basic Call Management System (BCMS). See the full explanation below for the reasoning.
Question
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Options
- AAgents should log in manually to each split.
- BAgents could be logged in to 20 splits maximum.
- CSplits could be measured by Basic Call Management System (BCMS).
- DAfter an ACD-call, an agent will automatically change its state to AUX.
How the community answered
(32 responses)- A72% (23)
- B19% (6)
- D9% (3)
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