Avaya
3304 · Question #24
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
The correct answer is C. Class of Restriction (COR). See the full explanation below for the reasoning.
Question
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
Options
- AClass of Service (COS)
- Bskill-level
- CClass of Restriction (COR)
- Dead-mia
How the community answered
(28 responses)- A4% (1)
- B7% (2)
- C75% (21)
- D14% (4)
Community Discussion
No community discussion yet for this question.