Avaya
3304 · Question #23
3304 Question #23: Real Exam Question with Answer & Explanation
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Question
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Options
- AThe ability to change the skills assigned to an agent
- BThe conditional call treatment or routing based on parameters suchastime of day, day of holidays, etc.
- CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
- DThe ability for supervisors to monitor an agent's ACD calls
- EThe customized handling of incoming calls via programmed commands
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