Avaya
3304 · Question #23
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
The correct answer is B. The conditional call treatment or routing based on parameters suchastime of day, day of holidays, etc. E. The customized handling of incoming calls via programmed commands. See the full explanation below for the reasoning.
Question
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Options
- AThe ability to change the skills assigned to an agent
- BThe conditional call treatment or routing based on parameters suchastime of day, day of holidays, etc.
- CThe ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
- DThe ability for supervisors to monitor an agent's ACD calls
- EThe customized handling of incoming calls via programmed commands
How the community answered
(57 responses)- A4% (2)
- B75% (43)
- C7% (4)
- D14% (8)
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