Avaya
3304 · Question #44
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone. Which call center feature provides…
The correct answer is D. Redirection on No Answer (RONA). See the full explanation below for the reasoning.
Question
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone. Which call center feature provides this capability?
Options
- AVariable in Vectors
- BAdjunct Routing
- CForced Agent Logout from the After Call Work (ACW) mode
- DRedirection on No Answer (RONA)
How the community answered
(44 responses)- A11% (5)
- B7% (3)
- C5% (2)
- D77% (34)
Community Discussion
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