Avaya
3304 · Question #43
Which Expert Agent Selection (EAS), an agent's internal login ID is associated with a specific telephone. When does this happen?
The correct answer is B. when the agent logs in at that telephone. See the full explanation below for the reasoning.
Question
Which Expert Agent Selection (EAS), an agent's internal login ID is associated with a specific telephone. When does this happen?
Options
- Awhen the agent's login ID is administered In the switch
- Bwhen the agent logs in at that telephone
- Cwhen the telephone extension is configured on the station form
- Dwhen the station has Auto Answer enabled
How the community answered
(48 responses)- A13% (6)
- B73% (35)
- C4% (2)
- D10% (5)
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