Avaya
3304 · Question #50
A call center supervisor uses Basic Call Management System (BCMS) to monitor a split. When running the command monitor bcms split 30 there are two agents shown with the state of "other". Avaya 3304…
The correct answer is B. An ACD call is ringing at their telephone. C. The agents are dialing a number to place a call or activate a feature. E. The agents are on calls from another split. See the full explanation below for the reasoning.
Question
A call center supervisor uses Basic Call Management System (BCMS) to monitor a split. When running the command monitor bcms split 30 there are two agents shown with the state of "other". Avaya 3304 Exam Which three statements describe why the agent's state would be "other"? (Choose three)
Options
- AThe agents have pressed their aux work button.
- BAn ACD call is ringing at their telephone.
- CThe agents are dialing a number to place a call or activate a feature.
- DThe agents are on outgoing calls.
- EThe agents are on calls from another split.
How the community answered
(50 responses)- A16% (8)
- B74% (37)
- D10% (5)
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