Avaya
3304 · Question #11
Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection. When considering the step adjustment being set to 20 for a given location, which statement about…
The correct answer is C. The agents idle time is always adjusted down by 20 seconds. See the full explanation below for the reasoning.
Question
Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection. When considering the step adjustment being set to 20 for a given location, which statement about agent adjustments for the consider location step is true?
Options
- AThe agents idle time is always adjusted up by 20 seconds.
- BThe agents idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which
- CThe agents idle time is always adjusted down by 20 seconds.
- DThe agents idle time is decreased by 20 seconds, unless the Idle time Is greater than 100 seconds at
How the community answered
(35 responses)- A3% (1)
- B9% (3)
- C71% (25)
- D17% (6)
Community Discussion
No community discussion yet for this question.