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3304 · Question #11
3304 Question #11: Real Exam Question with Answer & Explanation
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Question
Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection. When considering the step adjustment being set to 20 for a given location, which statement about agent adjustments for the consider location step is true?
Options
- AThe agents idle time is always adjusted up by 20 seconds.
- BThe agents idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which
- CThe agents idle time is always adjusted down by 20 seconds.
- DThe agents idle time is decreased by 20 seconds, unless the Idle time Is greater than 100 seconds at
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