Avaya
3304 · Question #12
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business…
The correct answer is A. Reserve Agents. See the full explanation below for the reasoning.
Question
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
Options
- AReserve Agents
- BWeighted Advance Time
- CDynamic Queue Position
- DGreatest Need
How the community answered
(40 responses)- A78% (31)
- B13% (5)
- C3% (1)
- D8% (3)
Community Discussion
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