Avaya
3304 · Question #12
3304 Question #12: Real Exam Question with Answer & Explanation
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Question
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
Options
- AReserve Agents
- BWeighted Advance Time
- CDynamic Queue Position
- DGreatest Need
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