Avaya
3304 · Question #13
What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)
The correct answer is A. It improves agent performance as supervisors have the option to have agents handle calls based D. It provides options for selecting among available agents with the same skill. See the full explanation below for the reasoning.
Question
What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Options
- AIt improves agent performance as supervisors have the option to have agents handle calls based
- BIt provides basic reporting on Vectors, Agents, and Trunk Groups.
- CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
- DIt provides options for selecting among available agents with the same skill.
- EIt enables recorded announcements to be played to incoming calls.
How the community answered
(27 responses)- A74% (20)
- B7% (2)
- C4% (1)
- E15% (4)
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