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3304 · Question #13
3304 Question #13: Real Exam Question with Answer & Explanation
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Question
What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Options
- AIt improves agent performance as supervisors have the option to have agents handle calls based
- BIt provides basic reporting on Vectors, Agents, and Trunk Groups.
- CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
- DIt provides options for selecting among available agents with the same skill.
- EIt enables recorded announcements to be played to incoming calls.
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