Avaya
3304 · Question #14
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing…
The correct answer is D. The Expected Wait Time for the skill in Detroit is being suppressed. See the full explanation below for the reasoning.
Question
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)
Options
- AThe trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
- BThe agents in Detroit are all in auxiliary work mode.
- CThere is no Best Service Routing application for the active Vector Directory Number (VDN).
- DThe Expected Wait Time for the skill in Detroit is being suppressed.
How the community answered
(32 responses)- A9% (3)
- B6% (2)
- C3% (1)
- D81% (26)
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