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3304 · Question #10
3304 Question #10: Real Exam Question with Answer & Explanation
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Question
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work (ACW) for calls regarding credit fraud. All other calls need to have a 15 second ACW. How can this be accomplished?
Options
- ASince ACW is only available on the hunt group form, agents would need to be assigned a dedicated
- BSince ACW is only available on the hunt group form, the agent should press the ACW button to extend
- CACW can be assigned to both the Skill and Vector Directory Number (VDN), but the Skill timed ACW
- DACW can be assigned to both the Skill and VDN, and the VDN timed ACW takes precedence over
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