Avaya
3304 · Question #10
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work (ACW) for calls…
The correct answer is A. Since ACW is only available on the hunt group form, agents would need to be assigned a dedicated. See the full explanation below for the reasoning.
Question
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work (ACW) for calls regarding credit fraud. All other calls need to have a 15 second ACW. How can this be accomplished?
Options
- ASince ACW is only available on the hunt group form, agents would need to be assigned a dedicated
- BSince ACW is only available on the hunt group form, the agent should press the ACW button to extend
- CACW can be assigned to both the Skill and Vector Directory Number (VDN), but the Skill timed ACW
- DACW can be assigned to both the Skill and VDN, and the VDN timed ACW takes precedence over
How the community answered
(18 responses)- A83% (15)
- B11% (2)
- D6% (1)
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