Avaya
3304 · Question #10
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work (ACW) for calls reg
The correct answer is A. Since ACW is only available on the hunt group form, agents would need to be assigned a dedicated. See the full explanation below for the reasoning.
Question
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work (ACW) for calls regarding credit fraud. All other calls need to have a 15 second ACW. How can this be accomplished?
Options
- ASince ACW is only available on the hunt group form, agents would need to be assigned a dedicated
- BSince ACW is only available on the hunt group form, the agent should press the ACW button to extend
- CACW can be assigned to both the Skill and Vector Directory Number (VDN), but the Skill timed ACW
- DACW can be assigned to both the Skill and VDN, and the VDN timed ACW takes precedence over
How the community answered
(18 responses)- A83% (15)
- B11% (2)
- D6% (1)
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