Avaya
3304 · Question #37
A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abrupt
The correct answer is D. percent allocation. See the full explanation below for the reasoning.
Question
A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?
Options
- Aqueue priority levels
- Breserve agents
- Cskill preference levels
- Dpercent allocation
How the community answered
(42 responses)- A2% (1)
- B10% (4)
- C2% (1)
- D86% (36)
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