Avaya
3304 · Question #38
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters…
The correct answer is C. Reason Codes. See the full explanation below for the reasoning.
Question
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters custom-options to allow this?
Options
- ACall Work Codes
- BAuthorization Codes
- CReason Codes
- DAUX State Codes
How the community answered
(18 responses)- B11% (2)
- C83% (15)
- D6% (1)
Community Discussion
No community discussion yet for this question.