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3304 · Question #38
3304 Question #38: Real Exam Question with Answer & Explanation
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Question
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters custom-options to allow this?
Options
- ACall Work Codes
- BAuthorization Codes
- CReason Codes
- DAUX State Codes
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