Avaya
3304 · Question #32
You are tasked to run Basic Call Management Reports (BCMS) on your call center agents. You need to run a report to find out how many calls each agent took the previous day. Which command is used to…
The correct answer is D. list bcms agent 1234 day mm/dd. See the full explanation below for the reasoning.
Question
You are tasked to run Basic Call Management Reports (BCMS) on your call center agents. You need to run a report to find out how many calls each agent took the previous day. Which command is used to run this report?
Options
- Amonitor bcms agent 1234 day mm/dd
- Blist bcms agent mm/dd
- Clist bcms agent mm/dd
- Dlist bcms agent 1234 day mm/dd
How the community answered
(25 responses)- A8% (2)
- B4% (1)
- C4% (1)
- D84% (21)
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