Avaya
3304 · Question #33
3304 Question #33: Real Exam Question with Answer & Explanation
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Question
Why would a vector skip the step "queue to skill" and go to the next step without planning the call in queue?
Options
- Abecause all agents are unavailable or on a call
- Bbecause no agents are logged in
- Cbecause the queue limit has been reached in the hunt group
- Dbecause there is a route-to command after the queue-to command
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