Avaya
3304 · Question #33
Why would a vector skip the step "queue to skill" and go to the next step without planning the call in queue?
The correct answer is C. because the queue limit has been reached in the hunt group. See the full explanation below for the reasoning.
Question
Why would a vector skip the step "queue to skill" and go to the next step without planning the call in queue?
Options
- Abecause all agents are unavailable or on a call
- Bbecause no agents are logged in
- Cbecause the queue limit has been reached in the hunt group
- Dbecause there is a route-to command after the queue-to command
How the community answered
(42 responses)- A14% (6)
- B5% (2)
- C79% (33)
- D2% (1)
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