Avaya
3304 · Question #34
3304 Question #34: Real Exam Question with Answer & Explanation
The correct answer is B. It dynamically matches a customer to an optimal agent. E. It uses advanced algorithms to efficiently route calls to agents.. See the full explanation below for the reasoning.
Question
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Options
- AIt enablesrouting of calls to the agent that is most idle.
- BIt dynamically matches a customer to an optimal agent.
- CIt provides conditional routing of calls to agent queues.
- DIt allows for dynamic reporting of call center activities in custom methods.
- EIt uses advanced algorithms to efficiently route calls to agents.
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