Avaya
3304 · Question #34
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Sign in or unlock 3304 to reveal the answer and full explanation for question #34. The question stem and answer options stay visible for context.
Question
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Options
- AIt enablesrouting of calls to the agent that is most idle.
- BIt dynamically matches a customer to an optimal agent.
- CIt provides conditional routing of calls to agent queues.
- DIt allows for dynamic reporting of call center activities in custom methods.
- EIt uses advanced algorithms to efficiently route calls to agents.
Unlock 3304 to see the answer
You've previewed enough free 3304 questions. Unlock 3304 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.