3304 Exam Questions

Refer to the Exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on January 1 at 10:00?

Which three statements are true about configuring a Call Center with the Elite offer? (Choose three) Avaya 3304 Exam

A single vector can serve multiple Vector Directory Numbers (VDN). VDN and vector variables can greatly ease administration. Given the information in the exhibit when a caller is q...

Before beginning a customer contact center design, which three design elements are needed? (Choose three)

Avaya 3304 Exam An agent has just logged into a skill, but has not made themselves ready to answer queue calls. Which work mode is the agent using for that skill?

A customer is having issues with the amount of calls answered by a certain group of agents Which three tools or commands can be used to track call activity in nearly teal time? (Ch...

A very large contact center needs to have several agents logged into as many as 20 skills simultaneously as a backup. Which feature must be licensed to allow for this number of ass...

Which three Hems arc needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for Avaya 3304 Exam reports. Which statement is true about this scenario?

Improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check id site can accept a call and has an agent available. You only want to Interflo...

A situation has come up where it is necessary to have more than one service observer active against a Vector Directory Number (VDN). Which two parameters are necessary to make that...

A customer wants to routinely monitor their vectors for unexpected results. How would they monitor their results?

While configuring a vector using the best Service Routing feature, the installer was not able to use the consider location command. Why did the installer encounter this feature? Av...

Which two Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two)

When planning a call center implementation, what is the Agent Skills Worksheet used for?

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be source...

A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls? What calls center feature can provide this a...

The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents with a short message about a callers city of origin or requested service based on the VDN used to pro...

Which file is responsible for setting up a default route on a CMS system?

Your customer wants the ability to automatically notify Avaya Call Management System (CMS) Supervisors when there are excessive calls in queue to be answered. A possible solution i...

For single site call centers where Call Management System (CMS) data is critical business, which two benefits does the CMS provide for minimum data loss? (Choose two.) Avaya 3304 E...

A customer informs you that they are unable to service observe a new agent. Which three items would you check to verify the ability to service observe? (Choose three.)

Which two results are modified using "adjust by" when configuring Best Service Routing (BSR)? (Choose two)

You want to view the most detailed Basic Call management System (BCMS) data for hunt group 100 for only the current day. Which command will accomplish this?

You have been assigned a project to add an ACD to an existing Avaya Call Management System (CMS). The customer has requested that Avaya provide a turn-key implementation. What thre...

As a call center supervisor you have 12 agents that report to you. The Basic Call management System (BCMS) is reporting a particular agent taking 10 calls during a 1 hour interval....