Avaya
3304 · Question #56
Avaya 3304 Exam An agent has just logged into a skill, but has not made themselves ready to answer queue calls. Which work mode is the agent using for that skill?
The correct answer is A. Auxiliary Work. See the full explanation below for the reasoning.
Question
Avaya 3304 Exam An agent has just logged into a skill, but has not made themselves ready to answer queue calls. Which work mode is the agent using for that skill?
Options
- AAuxiliary Work
- BAfter Call Work
- CExtension In
- DAvailable
How the community answered
(70 responses)- A71% (50)
- B9% (6)
- C14% (10)
- D6% (4)
Community Discussion
No community discussion yet for this question.