Avaya
3304 · Question #57
A customer is having issues with the amount of calls answered by a certain group of agents Which three tools or commands can be used to track call activity in nearly teal time? (Choose three)
The correct answer is A. Monitor bcms vdn B. Monitor traffic hunt group D. Monitor bcms skill. See the full explanation below for the reasoning.
Question
A customer is having issues with the amount of calls answered by a certain group of agents Which three tools or commands can be used to track call activity in nearly teal time? (Choose three)
Options
- AMonitor bcms vdn
- BMonitor traffic hunt group
- CAdminister a vu-display button to monitor calls in queue.
- DMonitor bcms skill
- EAdminister a q-call button.
How the community answered
(56 responses)- A73% (41)
- C20% (11)
- E7% (4)
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