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3304 · Question #57
3304 Question #57: Real Exam Question with Answer & Explanation
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Question
A customer is having issues with the amount of calls answered by a certain group of agents Which three tools or commands can be used to track call activity in nearly teal time? (Choose three)
Options
- AMonitor bcms vdn
- BMonitor traffic hunt group
- CAdminister a vu-display button to monitor calls in queue.
- DMonitor bcms skill
- EAdminister a q-call button.
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