Avaya
3304 · Question #58
A very large contact center needs to have several agents logged into as many as 20 skills simultaneously as a backup. Which feature must be licensed to allow for this number of assignments?
The correct answer is B. EAS Preference Handling Distribution (EAS PHD). See the full explanation below for the reasoning.
Question
A very large contact center needs to have several agents logged into as many as 20 skills simultaneously as a backup. Which feature must be licensed to allow for this number of assignments?
Options
- AExpert Agent Selection (EAS)
- BEAS Preference Handling Distribution (EAS PHD)
- CService Level Maximizer (SLM)
- DBusiness Advocate (BA)
How the community answered
(37 responses)- A3% (1)
- B81% (30)
- C5% (2)
- D11% (4)
Community Discussion
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