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3304 · Question #52
3304 Question #52: Real Exam Question with Answer & Explanation
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Question
Which three statements are true about configuring a Call Center with the Elite offer? (Choose three) Avaya 3304 Exam
Options
- AIt is possible to use Vector Directory Number (VDN) skill preferences.
- BCall Management System (CMS) or IQ must be used as the reporting tool.
- CIt includes Export Agent Selection (EAS) and Business Advocate (BA).
- DService Level Maximize (SLM) can be used as a skills-based call distribution type.
- ESLM can be used as an agent-based call distribution type.
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