Avaya
3304 · Question #52
Which three statements are true about configuring a Call Center with the Elite offer? (Choose three) Avaya 3304 Exam
The correct answer is C. It includes Export Agent Selection (EAS) and Business Advocate (BA). D. Service Level Maximize (SLM) can be used as a skills-based call distribution type. See the full explanation below for the reasoning.
Question
Which three statements are true about configuring a Call Center with the Elite offer? (Choose three) Avaya 3304 Exam
Options
- AIt is possible to use Vector Directory Number (VDN) skill preferences.
- BCall Management System (CMS) or IQ must be used as the reporting tool.
- CIt includes Export Agent Selection (EAS) and Business Advocate (BA).
- DService Level Maximize (SLM) can be used as a skills-based call distribution type.
- ESLM can be used as an agent-based call distribution type.
How the community answered
(34 responses)- A6% (2)
- B3% (1)
- C79% (27)
- E12% (4)
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