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3304 · Question #66
3304 Question #66: Real Exam Question with Answer & Explanation
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Question
When planning a call center implementation, what is the Agent Skills Worksheet used for?
Options
- Ato define the Feature Access Codes for the call center
- Bto assign the call Distribution method to skills
- Cto provide Skill Preferences for Vector Directory Numbers (VDNs)
- Dto define the queue-to skill steps for vector processing
- Eto identify the skill numbers and levels to be assigned to agents
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