When planning a call center implementation, what is the Agent Skills Worksheet used for?

Question

Options

• Ato define the Feature Access Codes for the call center
• Bto assign the call Distribution method to skills
• Cto provide Skill Preferences for Vector Directory Numbers (VDNs)
• Dto define the queue-to skill steps for vector processing
• Eto identify the skill numbers and levels to be assigned to agents

• A
  2% (1)
• B
  9% (4)
• C
  16% (7)
• D
  2% (1)
• E
  71% (32)

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