Avaya
3304 · Question #71
Your customer wants the ability to automatically notify Avaya Call Management System (CMS) Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement the…
The correct answer is A. The CMS must have access to the public network. See the full explanation below for the reasoning.
Question
Your customer wants the ability to automatically notify Avaya Call Management System (CMS) Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement the Communication and Solution Integration CMS Supervisor Threshold Paging Package. Which condition must be met for the CMS Supervisor Threshold Paging Package to work?
Options
- AThe CMS must have access to the public network
- BThe agent must have remote text messaging capabilities
- CThe supervisor must has a CMS login ID
- DThe refresh rate for checking the user's thresholds can be changed
How the community answered
(59 responses)- A73% (43)
- B7% (4)
- C17% (10)
- D3% (2)
Community Discussion
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