Avaya
3304 · Question #71
3304 Question #71: Real Exam Question with Answer & Explanation
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Question
Your customer wants the ability to automatically notify Avaya Call Management System (CMS) Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement the Communication and Solution Integration CMS Supervisor Threshold Paging Package. Which condition must be met for the CMS Supervisor Threshold Paging Package to work?
Options
- AThe CMS must have access to the public network
- BThe agent must have remote text messaging capabilities
- CThe supervisor must has a CMS login ID
- DThe refresh rate for checking the user's thresholds can be changed
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