Avaya
3304 · Question #61
Improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check id site can accept a call and has an agent available. You only want to Interflow calls that are…
The correct answer is B. route-to number 9581234 with cov n if interflow ?qpos<;= 2. See the full explanation below for the reasoning.
Question
Improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check id site can accept a call and has an agent available. You only want to Interflow calls that are at the top two positions of the queue. Which command would be entered in the vector to accomplish this?
Options
- Aroute-to number 9581234 with cov y if interflow ?qpos = 2
- Broute-to number 9581234 with cov n if interflow ?qpos<;= 2
- Croute-to number 9581234 with cov n if interflow ?qpos<; 2
- Droute-to number 9581234 with cov y if interflow ?qpos<;= 2
How the community answered
(27 responses)- A7% (2)
- B78% (21)
- C11% (3)
- D4% (1)
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