MB-230 Exam Questions

Case Study 6 - Lucerne Publishing Background Lucerne Publishing is a publishing company in Canada. The company publishes books for higher education. It also invests in multiple clo...

A company implements Customer Service You enable Customer Service historical analytics. You need to identify which Feature is enabled automatically when Customer Service historical...

A company uses Dynamics 365 Customer Service with IoT devices. A user with permissions set to use the Customer Service app attempts to connect an IoT device. The user receives an e...

A company uses Dynamics 365 Customer Service. Agents provide incorrect responses when replying to customer issues. You need to configure quick replies. What should you do?

Case Study 6 - Lucerne Publishing Background Lucerne Publishing is a publishing company in Canada. The company publishes books for higher education. It also invests in multiple clo...

A customer has a Customer Service environment. The customer plans to use service scheduling. You need to install the service scheduling. What should you use to install the service...

A company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?

A customer service manager needs a combination of case data analytics and AI insights. The information must include data from the last year. The customer service manager notices th...

Case Study 7 - Contoso, Ltd. Background Contoso, Ltd., is a facility management services company. The company provides building management services to three United States areas: No...

Case Study 7 - Contoso, Ltd. Background Contoso, Ltd., is a facility management services company. The company provides building management services to three United States areas: No...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

You are deploying the voice channel for Dynamics 365 Contact Center to an existing Microsoft Azure resource. When you attempt to link the Azure resource to Dynamics 365 Contact Cen...

You are an administrator for a company that uses Customer Service workspace. A user working on a case requires help from a subject matter expert (SME). The user grants the SME writ...

A service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer to collect feedback. T...