MB-230 · Question #333
You are customizing an Omnichannel for Customer Service implementation. You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However, customer…
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Question
You are customizing an Omnichannel for Customer Service implementation. You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However, customer conversations are not escalating to human agents. You need to complete the configuration to resolve the issue. Which two features should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ASmart Assist
- Bsession template for the bot
- Ccontext variable
- Dbot in an Omnichannel Queue
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