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Microsoft

MB-230 · Question #367

You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add a

The correct answer is B. Copy the code snippet from the chat form and paste it in the Chat Widget Code in Content. https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals

Configure representative experience and routing

Question

You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add a chat widget in the portal. What should you do?

Options

  • ACopy the code snippet from the workstream form and paste it in the web template of the portal
  • BCopy the code snippet from the chat form and paste it in the Chat Widget Code in Content
  • CCopy the code snippet from the chat form and paste it in the web template of the portal home
  • DCopy the code snippet from the workstream form and paste it in the Chat Widget Code in Content

How the community answered

(22 responses)
  • A
    5% (1)
  • B
    77% (17)
  • C
    14% (3)
  • D
    5% (1)

Explanation

https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals

Topics

#chat widget#Power Apps portal#workstream#omnichannel

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