Microsoft
MB-230 · Question #367
You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add a
The correct answer is B. Copy the code snippet from the chat form and paste it in the Chat Widget Code in Content. https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals
Configure representative experience and routing
Question
You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add a chat widget in the portal. What should you do?
Options
- ACopy the code snippet from the workstream form and paste it in the web template of the portal
- BCopy the code snippet from the chat form and paste it in the Chat Widget Code in Content
- CCopy the code snippet from the chat form and paste it in the web template of the portal home
- DCopy the code snippet from the workstream form and paste it in the Chat Widget Code in Content
How the community answered
(22 responses)- A5% (1)
- B77% (17)
- C14% (3)
- D5% (1)
Explanation
https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals
Topics
#chat widget#Power Apps portal#workstream#omnichannel
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