Microsoft
MB-230 · Question #367
You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add…
The correct answer is B. Copy the code snippet from the chat form and paste it in the Chat Widget Code in Content. https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals
Configure representative experience and routing
Question
You are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps portal for their partners. You need to add a chat widget in the portal. What should you do?
Options
- ACopy the code snippet from the workstream form and paste it in the web template of the portal
- BCopy the code snippet from the chat form and paste it in the Chat Widget Code in Content
- CCopy the code snippet from the chat form and paste it in the web template of the portal home
- DCopy the code snippet from the workstream form and paste it in the Chat Widget Code in Content
How the community answered
(22 responses)- A5% (1)
- B77% (17)
- C14% (3)
- D5% (1)
Explanation
https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget- portal#embed-chat-widget-in-your-power-apps-portals
Topics
#chat widget#Power Apps portal#workstream#omnichannel
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