Microsoft
MB-230 · Question #277
Drag and Drop Question You must create a custom web portal to support customer service processes. The portal must allow customers to chat with customer service if the customer initiates a chat…
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Configure representative experience and routing
Question
Drag and Drop Question You must create a custom web portal to support customer service processes. The portal must allow customers to chat with customer service if the customer initiates a chat conversation. You need to embed the chat widget into the web portal. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
In Content snippet > Chat widget code in the web portal, paste the widget snippet code.Open Omnichannel Administration.In Channels > Chat, find the Chat Widget.On the Basic details tab, set Enable Proactive Chat to Yes.Open the Portal Management app.On the Basic details tab, copy the widget snippet code.
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Topics
#chat widget#Omnichannel#web portal#channel configuration