Microsoft
MB-230 · Question #256
You are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agents to save time typing a greeting message
The correct answer is D. Hi {FullName{Customer}}, How may I help you?. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-quick-replies
Configure representative experience and routing
Question
You are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agents to save time typing a greeting message. You need to create a quick response that includes a customer’s full name. How should you create the quick response?
Options
- AHi {Customer{Fullname}}, How may I help you?
- BHi Customer{Fullname}, How may I help you?
- CHi FullName{Customer}, How may I help you?
- DHi {FullName{Customer}}, How may I help you?
How the community answered
(30 responses)- A10% (3)
- B3% (1)
- C3% (1)
- D83% (25)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-quick-replies
Topics
#quick responses#Omnichannel chat#customer name placeholder#agent productivity
Community Discussion
No community discussion yet for this question.