Microsoft
MB-230 · Question #256
You are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agents to save time typing a greeting…
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Configure representative experience and routing
Question
You are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agents to save time typing a greeting message. You need to create a quick response that includes a customer’s full name. How should you create the quick response?
Options
- AHi {Customer{Fullname}}, How may I help you?
- BHi Customer{Fullname}, How may I help you?
- CHi FullName{Customer}, How may I help you?
- DHi {FullName{Customer}}, How may I help you?
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Topics
#quick responses#Omnichannel chat#customer name placeholder#agent productivity