Microsoft
MB-230 · Question #142
MB-230 Question #142: Real Exam Question with Answer & Explanation
Sign in or unlock MB-230 to reveal the answer and full explanation for question #142. The question stem and answer options stay visible for context.
Question
A company is implementing Omnichannel for Customer Service. The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website. The company plans to release a new product. Before the new product launch, the company wants to add the ability to manage conversations coming in from Facebook and Twitter. You need to configure the system with the least amount of effort. What should you do?
Options
- ACreate a new resource characteristic.
- BCreate a routing rule.
- CCreate a new work stream for each channel.
- DAdd the new channel to the existing work stream.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.