Microsoft
MB-230 · Question #141
You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service. The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot…
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implement multi-session experiences for Customer Service
Question
You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service. The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot. You need to configure a prerequisite before you can implement the chatbot. Which prerequisite should you configure?
Options
- AConfigure context variables for a chatbot.
- BCreate one chatbot in one queue with a human having a higher capacity over the chatbot.
- CCreate one chatbot in one queue with the chatbot having the highest capacity over human
- DConfigure a Microsoft Teams support channel for the chatbot.
- EConfigure an SMS channel for a chatbot.
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Topics
#Power Virtual Agents#context variables#chatbot escalation#Omnichannel chatbot