You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service. The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot. Yo

Question

Options

• AConfigure context variables for a chatbot.
• BCreate one chatbot in one queue with a human having a higher capacity over the chatbot.
• CCreate one chatbot in one queue with the chatbot having the highest capacity over human
• DConfigure a Microsoft Teams support channel for the chatbot.
• EConfigure an SMS channel for a chatbot.

• A
  78% (36)
• B
  2% (1)
• C
  11% (5)
• D
  7% (3)
• E
  2% (1)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

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