Microsoft
MB-230 · Question #105
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined…
The correct answer is A. agent scripts. You've hit your limit · resets 4am (America/New_York)
implement multi-session experiences for Customer Service
Question
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?
Options
- Aagent scripts
- Bknowledge management
- CCRM dialogs
- DCRM workflows
How the community answered
(31 responses)- A77% (24)
- B3% (1)
- C6% (2)
- D13% (4)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#agent scripts#Unified Service Desk#guided interaction#call center
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