A company uses Dynamics 365 Customer Service. The company plans to enable in-app notifications to improve agent productivity. Agents must be notified 15 minutes prior to any scheduled customer…

The correct answer is B. toast. Types of notifications There are two types of notifications: Toast notifications: Also known as a floating notification, is a notification message type where you receive information in a dialog that disappears after a stipulated time. This type of notification appears for…

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Question

A company uses Dynamics 365 Customer Service. The company plans to enable in-app notifications to improve agent productivity. Agents must be notified 15 minutes prior to any scheduled customer calls. The agents can dismiss the notification if needed. You need to enable the notification. Which notification type should you use?

Options

ASMS
Btoast
Cmissed
Dalert

How the community answered

(23 responses)

A
13% (3)
B
78% (18)
C
4% (1)
D
4% (1)

Explanation

Types of notifications There are two types of notifications: Toast notifications: Also known as a floating notification, is a notification message type where you receive information in a dialog that disappears after a stipulated time. This type of notification appears for conversation (work item) assignments, conversation escalations, and conversation transfer scenarios. Alert notifications: A type of notification where a dialog appears with action buttons. When you select Accept, a screen pops up with the active conversation details. You need to take an action within the stipulated time, and the notification disappears when the time is up. https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-notifications

Topics

#in-app notifications#toast notifications#notification types#agent productivity

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