MB-230 · Question #355
You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet specific criteria, they must be able to do
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Question
You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet specific criteria, they must be able to do the following:
- Open the records in a new tab.
- Open a single record in a new session.
- Open a single record in an existing session on a new tab.
You need to meet the requirements. Which two actions should you perform? Each correct answer part of a complete solution. NOTE: Each correct selection is worth one point.
Options
- AUse Global search.
- BUse the Customer Service Hub.
- CUse session templates and application tab templates.
- DUse Open Record Set.
- EUse a Customer Service workspace.
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