You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet specific criteria, they must be able to do the following:

Open the records in a new tab.

Open a single record in a new session.

Open a single record in an existing session on a new tab.

You need to meet the requirements. Which two actions should you perform? Each correct answer part of a complete solution. NOTE: Each correct selection is worth one point.

Question

You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet specific criteria, they must be able to do the following:

Open the records in a new tab.
Open a single record in a new session.
Open a single record in an existing session on a new tab.

You need to meet the requirements. Which two actions should you perform? Each correct answer part of a complete solution. NOTE: Each correct selection is worth one point.

Accepted Answer

C. Use session templates and application tab templates. E. Use a Customer Service workspace.

Answer

A. Use Global search.

Answer

B. Use the Customer Service Hub.

Answer

D. Use Open Record Set.

You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet specific criteria, they must be able to…

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