nerdexam
Microsoft

MB-230 · Question #393

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some

The correct answer is B. No. You've hit your limit · resets 4am (America/New_York)

implement multi-session experiences for Customer Service

Question

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are creating agent scripts that have macros for quick steps for agents in a support center. Agents need to be able to open a case from one of the steps in the agent scripts. You need to select a type of connector to use to create the macro. Solution: Configure the macro by using a custom connector. Does the solution meet the goal?

Options

  • AYes
  • BNo

How the community answered

(35 responses)
  • A
    26% (9)
  • B
    74% (26)

Explanation

You've hit your limit · resets 4am (America/New_York)

Topics

#agent scripts#macros#productivity automation#session management

Community Discussion

No community discussion yet for this question.

Full MB-230 Practice