Microsoft
MB-230 · Question #392
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated. You need to ensure that the manager's…
The correct answer is A. Case age for data mapping and automation of topic by using Power Virtual Agents. You've hit your limit · resets 4am (America/New_York)
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Question
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated. You need to ensure that the manager's requirements are met. What should you configure?
Options
- ACase age for data mapping and automation of topic by using Power Virtual Agents.
- BLast interaction for data mapping and automation of topic by using a bot.
- CLast interaction for data mapping and automation of topic by using Power Virtual Agents.
- DCase title for data mapping and automation of topic by using a bot.
How the community answered
(36 responses)- A75% (27)
- B8% (3)
- C14% (5)
- D3% (1)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#topics automation#Power Virtual Agents#data mapping#Customer Service Insights
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