Microsoft
MB-230 · Question #392
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated. You need to ensure that the manager's…
Sign in or unlock MB-230 to reveal the answer and full explanation for question #392. The question stem and answer options stay visible for context.
manage analytics, visualizations, and insights
Question
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated. You need to ensure that the manager's requirements are met. What should you configure?
Options
- ACase age for data mapping and automation of topic by using Power Virtual Agents.
- BLast interaction for data mapping and automation of topic by using a bot.
- CLast interaction for data mapping and automation of topic by using Power Virtual Agents.
- DCase title for data mapping and automation of topic by using a bot.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#topics automation#Power Virtual Agents#data mapping#Customer Service Insights