Microsoft
MB-230 · Question #392
MB-230 Question #392: Real Exam Question with Answer & Explanation
The correct answer is A. Case age for data mapping and automation of topic by using Power Virtual Agents.. See the full explanation below for the reasoning.
Question
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated. You need to ensure that the manager's requirements are met. What should you configure?
Options
- ACase age for data mapping and automation of topic by using Power Virtual Agents.
- BLast interaction for data mapping and automation of topic by using a bot.
- CLast interaction for data mapping and automation of topic by using Power Virtual Agents.
- DCase title for data mapping and automation of topic by using a bot.
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