You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC). You need to ensure that VoC survey responses trigger an escalation in support. Which…

The correct answer is A. VoC - Process Survey Response. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-

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Question

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC). You need to ensure that VoC survey responses trigger an escalation in support. Which workflow should you use?

Options

AVoC - Process Survey Response
BVoC - Close Survey Activity
CVoC - Process NPS Response
DVoC - Process Face Response

How the community answered

(29 responses)

A
79% (23)
B
7% (2)
C
3% (1)
D
10% (3)

Explanation

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-

Topics

#Voice of the Customer#workflow#survey response#escalation

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