MB-230 · Question #17
Drag and Drop Question You are customizing a Dynamics 365 for Customer Service implementation. The call center manager requires a visual representation that includes the number of resolved cases by…
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Question
Drag and Drop Question You are customizing a Dynamics 365 for Customer Service implementation. The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area. You need to create the chart. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Options
- Option1Create and configure the chart
- Option2In the solution, navigate to the Case entity and select Charts
- Option3In Case View, create a new chart
- Option4Navigate to the Service area, and then select Cases
- Option5Navigate to Settings, and then select Solutions. Verify that the case entity is in the solution.
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