A company implements Customer Service You enable Customer Service historical analytics. You need to identify which Feature is enabled automatically when Customer Service historical analytics is enable

The correct answer is D. AI suggestions. Topic clustering is enabled by default when you enable historical analytics. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-topics- clustering-cases-cs

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Question

A company implements Customer Service You enable Customer Service historical analytics. You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled. Which feature should you identify?

Options

AReal-time customer sentiment
BForecasting
CAI topic clustering
DAI suggestions

How the community answered

(68 responses)

A
16% (11)
B
4% (3)
C
9% (6)
D
71% (48)

Explanation

Topic clustering is enabled by default when you enable historical analytics. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-topics- clustering-cases-cs

Topics

#AI suggestions#historical analytics#automatic feature enablement#Customer Service analytics

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