Microsoft
MB-230 · Question #391
MB-230 Question #391: Real Exam Question with Answer & Explanation
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Question
You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases. When a child case is created, users report that they must re-enter information in fields from the parent case. You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields. What should you do?
Options
- AUse a business rule.
- BCreate a many-to-many relationship and update the data mapping.
- CCreate a routing rule.
- DUpdate the attributes that the child case will inherit from the parent case.
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