Microsoft
MB-230 · Question #49
You are a customer service representative using Dynamics 365 for Customer Service. You need to identify and eliminate duplicate cases. What should you do?
The correct answer is C. Merge cases. You've hit your limit · resets 4am (America/New_York)
Manage cases in Customer Service
Question
You are a customer service representative using Dynamics 365 for Customer Service. You need to identify and eliminate duplicate cases. What should you do?
Options
- AConfigure Dynamics 365 AI for Customer Service
- BUse business rules
- CMerge cases
- DUse parent-child case relationships
How the community answered
(21 responses)- A14% (3)
- B5% (1)
- C76% (16)
- D5% (1)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#duplicate cases#case merge#case management#case deduplication
Community Discussion
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