Microsoft
MB-230 · Question #49
MB-230 Question #49: Real Exam Question with Answer & Explanation
The correct answer is C. Merge cases. See the full explanation below for the reasoning.
Question
You are a customer service representative using Dynamics 365 for Customer Service. You need to identify and eliminate duplicate cases. What should you do?
Options
- AConfigure Dynamics 365 AI for Customer Service
- BUse business rules
- CMerge cases
- DUse parent-child case relationships
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