Microsoft
MB-230 · Question #50
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not…
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Manage cases in Customer Service
Question
You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do?
Options
- ASet the closure preference setting to Don't allow parent case closure until all child cases are
- BOn the case entity, update the Parent case-Child case 1:N relationship field mapping to include
- CCreate a business rule.
- DAdd the product and case type fields as fields that child cases will inherit from the parent case.
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Topics
#parent-child cases#field inheritance#case closure rules#case configuration