Microsoft
MB-230 · Question #51
MB-230 Question #51: Real Exam Question with Answer & Explanation
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Question
You manage Dynamics 365 for Customer Service. You need to configure automatic case creation for emails received by customers who have a support contract. What should you do?
Options
- AConfigure service level agreements to be on hold until a call can be made to the customer.
- BCreate an automatic record creation and update rule.
- CCreate an automatic record creation and update rule.
- DCreate an automatic record creation and update rule.
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