You manage Dynamics 365 for Customer Service. You need to configure automatic case creation for emails received by customers who have a support contract. What should you do?

Question

Options

• AConfigure service level agreements to be on hold until a call can be made to the customer.
• BCreate an automatic record creation and update rule.
• CCreate an automatic record creation and update rule.
• DCreate an automatic record creation and update rule.

• A
  3% (1)
• B
  13% (4)
• C
  3% (1)
• D
  80% (24)

Explanation

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