Microsoft
MB-230 · Question #52
Drag and Drop Question You manage Dynamics 365 for Customer Service. You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays. Which…
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manage entitlements and SLAs
Question
Drag and Drop Question You manage Dynamics 365 for Customer Service. You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Options
- Item 1Update the SLA and select the customer service schedule
- Item 2Update the SLA and associate the holiday schedule
- Item 3Create an entitlement and select the holiday schedule
- Item 4Update the SLA and associate the entitlements
- Item 5Create a customer service schedule and select the holiday schedule
- Item 6Create a holiday schedule and holiday records
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Topics
#holiday schedule#SLA configuration#customer service schedule#business hours