Microsoft
MB-230 · Question #313
MB-230 Question #313: Real Exam Question with Answer & Explanation
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Question
You are a Dynamics 365 Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Options
- ASet the value of the Total Terms field for an entitlement to 50. Set the entitlement channel option
- BSet the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement
- CSet the value of the Total terms field for an entitlement to 20. Set the entitlement channel option
- DSet up an entitlement record for each account. Set the value of the Total Terms field to 20. Set
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