Microsoft
MB-230 · Question #313
You are a Dynamics 365 Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email support only. Phone support is of
The correct answer is B. Set the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement. You've hit your limit · resets 4am (America/New_York)
manage entitlements and SLAs
Question
You are a Dynamics 365 Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents. You need to set up an entitlement template for the standard support. What should you configure?
Options
- ASet the value of the Total Terms field for an entitlement to 50. Set the entitlement channel option
- BSet the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement
- CSet the value of the Total terms field for an entitlement to 20. Set the entitlement channel option
- DSet up an entitlement record for each account. Set the value of the Total Terms field to 20. Set
How the community answered
(31 responses)- A3% (1)
- B81% (25)
- C10% (3)
- D6% (2)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#entitlement template#entitlement channels#total terms#email support
Community Discussion
No community discussion yet for this question.