Microsoft
MB-230 · Question #312
MB-230 Question #312: Real Exam Question with Answer & Explanation
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Question
You use Dynamics 365 Customer Service to manage cases. You need to create a service-level agreement (SLA) that provides a warning when two KPI values match a specified condition: First response and Resolve by. Which two types of SLA details should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ASLA item failure
- BResponse KPI only
- CResolve KPI only
- DItem warning
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