MB-230 · Question #245
A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years. You need to set up support entitlement enforcement. Which…
The correct answer is B. Specify the total term C. Specify the end date D. Set the Restrict based on entitlement terms value. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Question
A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years. You need to set up support entitlement enforcement. Which three attributes should you configure? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.
Options
- ASpecify the remaining item
- BSpecify the total term
- CSpecify the end date
- DSet the Restrict based on entitlement terms value
- ESpecify the service-level agreement (SLA)
How the community answered
(15 responses)- A7% (1)
- B73% (11)
- E20% (3)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
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