MB-230 · Question #245
A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years. You need to set up support entitlement enforcement. Which t
The correct answer is B. Specify the total term C. Specify the end date D. Set the Restrict based on entitlement terms value. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Question
A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years. You need to set up support entitlement enforcement. Which three attributes should you configure? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.
Options
- ASpecify the remaining item
- BSpecify the total term
- CSpecify the end date
- DSet the Restrict based on entitlement terms value
- ESpecify the service-level agreement (SLA)
How the community answered
(15 responses)- A7% (1)
- B73% (11)
- E20% (3)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Topics
Community Discussion
No community discussion yet for this question.